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FAQ Section
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What kind of jewelry do you sell?

We offer a curated selection of high-quality jewelry, including rings, necklaces, bracelets, earrings, and more. Our pieces are sourced from trusted, reputable manufacturers who meet our standards for quality and craftsmanship.

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Are your products genuine?

Yes! We offer a variety of jewelry in 925 sterling silver, 14K/18K gold-plated, and genuine diamond and gemstone options. Each product listing clearly mentions the materials used.

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Do you offer gold, silver, or diamond jewelry?Do you work with small businesses or only large-scale brands?

Yes! We offer a variety of jewelry in 925 sterling silver, 14K/18K gold-plated, and genuine diamond and gemstone options. Each product listing clearly mentions the materials used.

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Do you accept custom orders or personalization?

While we don’t manufacture directly, we work with partners who offer customization on selected items (like engraved name pendants or size adjustments). Please contact us to see what’s possible!

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What if the item I receive is damaged or incorrect?

We’re here to help. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund as quickly as possible.

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Do you offer returns or exchanges?

Yes, we offer returns within 7 days of receiving the item (excluding custom or personalized orders). Items must be unused, in original packaging, and in the same condition as received.

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How long does delivery take?

Orders are typically processed within 2–4 business days. Delivery time depends on your location but usually ranges from 5–10 business days within the country. International shipping may take longer.

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Is your jewelry suitable for gifting?

Absolutely! Many of our pieces come in elegant packaging, perfect for birthdays, anniversaries, weddings, or special surprises.

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How can I contact you?

You can reach out via email at info@otpjewelers.com, through our Contact Us page, or on social media. We're happy to answer any questions and help you find the perfect piece.

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