Updated May 2025

At Sparking Diamonds & Gems (SDG), we’re committed to providing a premium shopping experience with secure delivery and flexible return options. Below is a comprehensive overview of our delivery and return policies.

📦 U.S. Delivery Options (All 50 States)

Standard Delivery (3–5 Business Days)

• FREE on all orders — no minimum spend required

• Fully insured and trackable

• Delivered by trusted national carriers

Express Delivery (1–2 Business Days)

• FREE on all orders

• Orders placed by 2 PM CST (Mon–Fri) are dispatched the same day

• Perfect for last-minute gifts or time-sensitive purchases

🕒 Order Processing Times

• Orders placed after 2 PM CST are processed the next business day

• Orders placed on weekends or public holidays are processed on the following business day

🌍 International Shipping

We offer worldwide delivery through secure, reliable courier partners.

• Shipping charges vary by region and will be calculated at checkout

• All orders include tracking numbers and full insurance coverage

Customs, Duties, and Import Taxes

• Orders may be subject to local taxes or import duties upon arrival

• These charges are the responsibility of the customer

• We recommend contacting your local customs office for details before placing your order

Estimated Delivery Times

• Europe: 4–7 business days

• Middle East: 5–9 business days

• Asia & Australia: 6–10 business days

• Africa & South America: 7–12 business days

🔁 Returns & Exchanges

Standard Return Policy

We offer a 14-day money-back guarantee on eligible items.

To qualify for a return, items must be:

• Unworn and in new condition

• Returned with original packaging, tags, certificates, and any accessories

• Free from damage, wear, or alteration

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

Extended Holiday Returns (U.S. Only)

• Items purchased between November 15 and December 24, 2024 may be returned until January 15, 2025

• Must meet the same conditions as the standard return policy

Exchanges

We offer free exchanges for size or style changes (on eligible items).
Requests for exchange must be submitted within 14 days of delivery.

Our team will respond with:

• Return authorization

• Step-by-step return instructions and address

• Details on refund or exchange processing

Important:
Ship your item using a trackable and insured service — this is mandatory.
Retain your proof of shipment until your refund or exchange is confirmed.